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9 October, 02:57

The project manager should schedule the post-project evaluation meeting with the customer or sponsor for a time when the customer is in a position to

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  1. 9 October, 03:28
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    b. really determine whether the project met expectations and achieved the anticipated results.

    Explanation:

    A post-project evaluation meeting is usually held after a project must have been executed, and its purpose is to get feedback from the customer regarding the project. A time period is usually left for the customer to observe the project so as to determine if it met his expectations. The time period could be short or long, depending on the magnitude of the project in question.

    During the post-project evaluation meeting, the customer is interviewed by the contractor so as to determine his level of satisfaction or reservations with respect to the project. If he is unsatisfied with the project, the contractor should listen patiently to know areas of improvement. However, if he is satisfied, the contractor could request future jobs from him or even use him as a reference for prospective customers.
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