Distributive fairness pertains to a customer's perception of the benefits they received compared with the costs while procedural fairness refers to the perceived fairness of the process used to resolve them; in both cases, customers want to be treated fairly.

True or False?

Answer: True

Explanation: Distributive fairness pertains to a customer's perception of the benefits he or she will received compared with the costs (inconvenience or loss) that resulted from a failed service.

While Procedural fairness requires that applicant received a fair and unbiased application process. it is the perceived fairness of the process used to resolve them.

It is true that in both distributive fairness and procedural fairness, the customer wants to be treated fairly.

True

Explanation:

In Business, customers want to be treated fairly with respect to distributive fairness and procedural fairness.