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13 March, 07:35

Harrah's Entertainment, a casino hotel company, has a company incentive program weighted toward team results. A relatively small percentage of compensation is based on individual goals. Everyone in the organization is rewarded based on customer service scores. Harrah's Entertainment is:

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  1. 13 March, 09:10
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    The answer here would be encouraging teamwork.

    Explanation:

    In Harrah's Entertainment, the company incentives or commissions are based on the overall team results or performance and the the employee rewards are also determined by the overall customer service score. Therefore, the hotel basically believes in a collective or combined team or group performance or outcomes when evaluating individual employee work or performance. In this context, the hotel as a business organization or enterprise believes that group/team based activities or functioning is the key to organizational success and growth. Hence, it promotes or induces teamwork through its incentive and reward mechanisms.
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