Within the marketing concept, a service orientation is an integrated organizational effort that revolves around.

Multiple Choice

O finding out what consumers want and providing it for them.

O making goods and services that will earn the most profit.

O training employees to sell services in unique ways.

O making sure customers are satisfied.

Question

Business

Uriel Frye

1 June, 08:03

Within the marketing concept, a service orientation is an integrated organizational effort that revolves around.

Multiple Choice

O finding out what consumers want and providing it for them.

O making goods and services that will earn the most profit.

O training employees to sell services in unique ways.

O making sure customers are satisfied.

+2

Answers (1)

Know the Answer?

Andreas Turner · Answer 1

Answer: making sure customers are satisfied

Explanation: In simple words, service orientation refers to the mindset in the organisation under which all employees within work for a sole objective, that is, customer satisfaction.

Such behavior is implemented by the top management and requires continuous efforts. The domain of applicability of such behavior is after the sale is made.

This behavior is developed by the organisation to make sure that their market share remains constant and existing customers do not shift their demands.