Chris gets a call from a customer complaining that the copy machine he sold them is jamming all the time. Chris fears that the customer may not be trained effectively on how to replace a toner cartridge, so they think the machine is at fault. Which common objection is the customer using?

Question

Business

Cher

28 August, 21:03

Chris gets a call from a customer complaining that the copy machine he sold them is jamming all the time. Chris fears that the customer may not be trained effectively on how to replace a toner cartridge, so they think the machine is at fault. Which common objection is the customer using?

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Answers (1)

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Simeon Orozco · Answer 1

misunderstanding

Explanation:

Based on the scenario being described within the question it can be said that the common objection that the customer seems to be using would be a misunderstanding. This term refers to a failure to understand something correctly, which is what seems to be the case since the customer does not understand how to correctly use the machine and therefore believes that it is broken.