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10 March, 10:00

Octavia has received an email from a customer asking her a question about a product unfortunately Octavia doesn't know the answer however she has a team meeting in two days time where she might be able to learn the answer to this customer's question what should Octavia do in this situation

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  1. 10 March, 12:44
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    Octavia should tell the customer that she doesn't know the answer right now, but she will try to figure it out as soon as possible, and it may take a few days.

    Another great option is for Octavia to ask a coworker right away who may know the answer to the question.
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