Ramona bowen was employed as a supervisor for comfort manufacturing. she was the only black supervisor in the plant. the other supervisors, all white males, used racial slurs when referring to her in the presence of the other employees. ramona complained to the general manager and threatened to file a claim with the equal employment opportunity commission (eeoc). what would you suggest the general manager do to address ramona's concerns and prevent her from filing a claim with the eeoc

The general manager should immediately address the issue that Ramona raised. It is very important for the general manager to sensitize all employees about racial discrimination. It is also very important for the general manager to take action against erring employees which may include a stern warning in addition to suspension of employees with repeat offences. The general manager should act so that Ramona feels secure in the workplace and does not go to the courts. This is because the court may strip the organization of being an equal opportunities employer which will result in negative reputation for the company. This may affect its goodwill and hurt the brand value of the business.