Karen ordered four books from Book Your Choice. She was informed that her order would be processed in two working days and she would receive the books three days from the date of ordering. The books were promptly delivered on the third day. Karen was immensely satisfied with the service provided by the website. Which customer service characteristic affecting perceptions of service quality is seen in the given scenario
Answers (1)
Know the Answer?
Not Sure About the Answer?
Find an answer to your question ✅ “Karen ordered four books from Book Your Choice. She was informed that her order would be processed in two working days and she would ...” in 📘 Business if you're in doubt about the correctness of the answers or there's no answer, then try to use the smart search and find answers to the similar questions.
Search for Other Answers
You Might be Interested in
To which category of promotional activity does a television commercial belong? A) advertising B) personal selling C) public relations D) sales promotion E) telemarketing
Answers (1)
EA18. LO 5.5Prepare the journal entry to record the transfer of 3,000 units from the packaging department to finished goods if the material cost per unit is $4 and the conversion cost per unit is $5.50.
Answers (1)
Riverview Company's budget for the coming year includes $5,000,000 for manufacturing overhead, 20,000 hours of direct labor, and 200,000 hours of machine time.
Answers (1)
LO 8.5Identify several causes of a favorable material quantity variance.
Answers (1)
When it is necessary to inform a customer about a delay in their order, the proper communication format should be?
Answers (1)
New Questions in Business
Personal Selling is: a. The two-way flow of communication between a buyer and seller, often in a face-to-face encounter, designed to influence a person's or group's purchase decision. b.
Answers (1)
Potanta is a company that manufactures herbal soaps. Over the years, the availability of aloe vera pulp, which is the keyingredient of the company's best-selling aloe vera soaps, has reduced.
Answers (1)
An advertiser enables target cost-per-acquisition (cpa) bidding and notices that conversions decrease. what might cause this?
Answers (1)
A trigger strategy is a strategy that: A. is not relevant to oligopolies. B. determines when to enter an industry. C. depends on an opponent's past decisions. D. tells a business to leave the industry because the price is below the AVC.
Answers (1)
What is the effect on the supply curve for skateboards if the government implements a tax on the manufacturing process?
Answers (1)