During her career at focus international, a large textile producer, sheila has observed a shift in decision making authority. top management no longer makes all of the decisions, resulting in a more decentralized structure. as a manager, sheila recognizes that this has led to

The answer is: faster decision making

In a decentralized structure, lower level managers or even the lower level employees themselves have the freedom to make decisions for small problems that related to operation.

Since they do not have to go to the whole process of waiting the final decision from top management, the decision making process of the company would become much faster, which often correlated positively with customers' satisfaction.