The collaborative approach to conflict resolution encourages trust and assertive behaviors, fosters empowerment, and works best in an environment supporting openness, directness, and equality.

a. true

b. false

a. True

Explanation:

A conflict refers to a disagreement in ideas or views which creates discord and hampers the normal operations and is injurious to goals of an organization.

A conflict may arise within a department, within a team or with clients and bosses. Resolving such conflicts becomes an essential task.

Under the collaborative approach of conflict resolution, both parties to a conflict intend to find a midway i. e win-win situation. The approach includes arrival of parties to a mutually beneficial result. This is confrontational approach where the solution to the problem is sought.

Such an approach encourages trust and agreement and is more suited when the parties to a conflict are open to resolve it in a direct and equal manner.