A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?

Question

Computers and Technology

Fiona Olsen

2 September, 04:52

A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not connect to her wireless network. You personally checked to verify that the wireless worked properly before the user left your office. The user states she rebooted the computer several times but the problem still persists. Which of the following is the first step you should take to assist the user in resolving this issue?

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Answers (1)

Know the Answer?

Kaila Bonilla · Answer 1

You can perform the following two steps

Explanation:

Have the user press the appropriate function key combination to enable the wireless radio and then attempt to connect to the wireless network (since by mistake he could have disabled it). Ask the user to turn on the laptop's airplane mode and attempt to reconnect to the wireless network (this mode basically what it does is disable adapters and activate it will connect the Wi-Fi network).