A user is not able to access shared folders on the network. While troubleshooting the problem, the technician first checks for the link lights on the Network Interface Card (NIC). The technician observes that the link lights are not on or blinking on the NIC. Which actions should the technician perform to resolve the problem by using the least amount of administrative effort?

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Computers and Technology

Guest

5 April, 10:55

A user is not able to access shared folders on the network. While troubleshooting the problem, the technician first checks for the link lights on the Network Interface Card (NIC). The technician observes that the link lights are not on or blinking on the NIC. Which actions should the technician perform to resolve the problem by using the least amount of administrative effort?

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Answers (1)

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Tommy Joseph · Answer 1

The following are the step that is taken by the technician to resolve the cause:

1) technician first check the link light on NIC, if the light is not blinking then

2) he checked the cable connection to the network from both ends

2) if the cable is connected from both ends then it is advisable to change the network cable.

Explanation:

when the user is not able to open the folder shared on the network, they start to troubleshooting the cause behind the problem. The following are the step that is taken by the technician to resolve the cause:

1) technician first check the link light on NIC, if the light is not blinking then

2) he checked the cable connection to the network from both ends

2) if the cable is connected from both ends then it is advisable to change the network cable.