AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

a. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.

b. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.

c. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.

d. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

Question

Computers and Technology

Lilah Davila

1 November, 08:14

AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

a. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.

b. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.

c. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.

d. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

+4

Answers (1)

Know the Answer?

Summer Irwin · Answer 1

Option B is the correct option.

Explanation:

The following option is true because using a personal sharing for each case by the computer business that is AW Computing. Then, they select the 5 groups of the users who required the accessibility of read and write a particular type of record for all the cases. Firstly, they assign one user in the post of Support Manager of the IT department and others are for the post of Support Representative of the IT department. For this, The following company uses the sharing rules that are based on criteria for record type to the following group.