A user from the accounting department has contacted you regarding problems with a dot matrix printer. When you examine the output from the printer, several letters have missing dots from the page. What should you do?

Replace the printhead is the correct answer.

Explanation:

Because in the following statement, that person is from the department of the accounting then, he call the technician regarding the problem occurs in the printer which is dot-matrix printer and when he examined the dot-matrix printer and replace the printhead because when he print any document then, he finds that some letters have missing from the page.