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29 August, 20:04

You own a small computer repair company and a customer comes to you with a laptop that will not boot. After investigating, you discover the hard drive has crashed. What should you do first?

a. Install a hard drive the same size and speed of the original.

b. Ask the customer's advice about the

size drive to install, but select a drive the same speed as the original drive.

c. Ask the customer's advice about the size and speed of the new drive to install.

d. If the customer looks like he can afford it, install the largest and fastest drive the system can support.

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Answers (1)
  1. 29 August, 20:53
    0
    The answer should be C). Ask the customer's advice about the size and speed of the new drive to install.

    Explanation:

    Yo should call the client and try to explain in easy word what happened to the laptop, the possible causes and give instruction on how to care the disk (avoid heavy hits and be carefull about the power supply).

    Then offer him the repair options, and let him to decide. Could be an option to charge separetly your service, and the disk cost.
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