The receptionist's directly connected laser printer is printing blank sheets. The technician assigned to the trouble ticket has replaced the toner. However, blank pages continue to print from the receptionist's PC. Which of the following steps should be performed next? A. Redirect the print to the primary LPT port. B. Print a test print from the printer's console. C. Remove the fuser unit and clean the fuser rollers. D. Flip the paper over in the paper tray.

Question

Computers and Technology

Guest

3 July, 18:36

The receptionist's directly connected laser printer is printing blank sheets. The technician assigned to the trouble ticket has replaced the toner. However, blank pages continue to print from the receptionist's PC. Which of the following steps should be performed next? A. Redirect the print to the primary LPT port. B. Print a test print from the printer's console. C. Remove the fuser unit and clean the fuser rollers. D. Flip the paper over in the paper tray.

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Answers (1)

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Cortez Spears · Answer 1

Correct option is B: Print a test print from the printer's console

Explanation:

At first thought, a laser print that is printing blank pages would mean that the toner is exhausted and needs to be replaced. However, if after replacing the toner, and the problem of printing blank page continues, the first troubleshoot step to take is to be sure that the fault is not from the side of the receptionist by printing a test print from the console of the printer.