Computers and Technology

Computers and Technology

Jade Kemp

5 April, 21:16

Gathering information relates to what troubleshooting step below.

A. Establish a theory of probable cause

B. Establish a plan of action to resolve the problem and implement the solution

C. Test the theory to determine the cause

D. Verity full system functionality and if applicable, implement preventive measures

E. Document findings, actions, and outcomes

F. Identify the problem

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