You make a phone call to your local electricity company with a question about your most recent bill. You are passed from department to department before

finally getting to a representative who can address your concerns. Which of

the following CRM components needs to be addressed in order to make your

contact less-time consuming?

A. keeping valuable staff

B. cleaning up the data

C. mining social media inputs

D. privacy

Question

Computers and Technology

Briana Watkins

23 January, 10:39

You make a phone call to your local electricity company with a question about your most recent bill. You are passed from department to department before

finally getting to a representative who can address your concerns. Which of

the following CRM components needs to be addressed in order to make your

contact less-time consuming?

A. keeping valuable staff

B. cleaning up the data

C. mining social media inputs

D. privacy

+3

Answers (1)

Know the Answer?

Moises Booker · Answer 1

A. Keeping valuable staff.

Explanation:

When I make the call to the local electricity company asking about my most recent bill. My call was passed to department to department before getting a representative who can address my queries. The CRM component that needs to be addressed so that the contact is less-time consuming is keeping he valuable staff.