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24 November, 07:32

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform next?

A) Re-establish a new theory or escalate

B) Establish a plan of action to resolve the problem

C) Document findings, actions, and outcomes

D) Implement preventative measures

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Answers (1)
  1. 24 November, 08:23
    0
    The answer is "Option A"

    Explanation:

    Escalation is the process of manipulating a bug, design failure in software program to obtain elevated access to the resources, which are usually shielded from the user, and wrong choices can be described as follows:

    In option B, It is wrong because It can't provide any type of problem-solving. In option C, It is wrong because it is a searching module. In option D, It is wrong because it is used to verify the system.
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