A technician needs to be prepared to launch programs even when utility windows or the Windows desktop cannot load. What is the program name for the System Information utility? What is the program name for the Remote Desktop utility?

Msinfo32. exe, cmd

Explanation:

The msinfo. exe is a tool that gathers information concerning your computer system and displays a comprehensive view of your system components, hardware, and software environment, that can later be use to diagnose computer issues.

Command Prompt is an interpreter application for command line which is available in nearly all Windows operating systems. It is utilized for executing entered commands.