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30 March, 10:39

Stay calm to try to influence the customer to calm down.

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  1. 30 March, 12:49
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    Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:

    Remain calm ...

    Don't take it personally ...

    Use your best listening skills ...

    Actively sympathize ...

    Apologize gracefully ...

    Find a solution ...

    Take a few minutes on your own.
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