English

Vanessa Cardenas

22 May, 08:18

Mickey is an electronics salesman. Six months ago, he sold a computer to a customer. Now the customer has returned to the

store and demands a refund on the computer. The customer does not have a receipt, and the store's return policy does not

allow electronics to be returned without a receipt. Mickey tells the customer that he cannot issue a refund because the

customer does not have a receipt. The customer begins to argue with Mickey. The manager, Paloma, intervenes.

How should Paloma BEST address the situation?

Paloma should ask the customer to leave the store.

Paloma should fire Mickey for arguing with the customer.

Paloma should give the customer a full refund of his money.

Paloma should remind the customer of the return policy but offer store

credit.