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2 January, 15:42

What is the main advantage of using e-mail to complain about a service or product?

A) An e-mail can be sent to multiple people at the same time.

B) An e-mail uses a simpler format than the business letter.

C) An e-mail must be addressed to a specific person or department.

D) An e-mail is more modern; nobody uses snail mail anymore.

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  1. 2 January, 18:02
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    An email must be addressed to a specific person or department (C)
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