Tonya's interpersonal communication goal is to be a better listener. What is her next step in the goal-setting process?

record her goal on a tape recorder

share her goal with a friend

ask a trusted person to evaluate her goals

turn her goals into concrete actions

I think the best step would be to turn her goal into concrete actions because often actions speak louder than words and the sooner she starts to practice and focus on this goal the sooner she can start seeing growth to encourage her to keep pursuing excellence in this area.