Which of the following should you use sparingly in e-mails? Select all that apply.

all caps

extensive punctuation

abbreviations

salutations

emoticons

signatures

all caps

abbreviations

emoticons

You should avoid using all caps, abbreviations, and emoticons in emails because it will make them feel too informal, not professional. Using all caps shows anger or aggression, and abbreviations or emoticons are better suited for less formal text messages.