A small software company has two customer service representatives. After a week of observation, the supervisor of the customer service department determines that there is an 85% probability that a customer service representative will be on the phone with a customer at any given time. What is the probability of both representatives being on the phone at the same time? Round to the nearest percent if necessary.

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Skyla Kirby

17 November, 16:24

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Karina Acevedo · Answer 1

72%. 85 x 85 = 7,225. Rounded to the nearest percent is equivalent to 72%.