A British newspaper was interested in whether groups of people who differed in social standing were treated differently when they complained to organizations about poor service they had received. The paper selected eight people of different social status, including a student, a priest, a person with a disability, and an unemployed person and asked them to write letters of complaint to six different companies. They then monitored the replies that each person received and concluded that since the replies received by the priest were more favorable than those of the student, the person with the disability, or the unemployed person that social standing does matter when responding to poor service. What is wrong?
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