Many processes from other ITIL lifecycle stages also take place during the service operation stage. Which of the following processes does not fall into this category?

a. Service level management

b. Design coordination

c. Availability management

d. IT service continuity management

B. Design coordination

Explanation:

Design coordination takes place only as part of design. Availability management takes

place in service operations, because reasons for downtime are examined and actions are

taken to prevent recurrence. ITSCM plans are rehearsed and updated as part of service

operations. Performance against service level targets is measured in service operations, and

both incident and problem management seek to reduce or prevent