Advice given in a respectful, caring way is always the best listening response to use when approached with another's problem.

If the statement is asking whether it is true of false, the answer would be true. It is because when approaching someone who has a problem, it is best to provide them with support and in a way of trying to be more understanding. It is best to show them respect and to show that you care for them. So that the person would feel easy and would make them feel more at ease.