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23 May, 13:01

Customer expectations can affect how service is delivered and perceived.

a. True

b. False

+5
Answers (1)
  1. 23 May, 13:15
    0
    It is true that customer perception can affect service deliverly and its perception. customers are different and react differently to services based on their tastes, experiences and preferences. Their preferences may also impact on other customers in favour or against the company making it to readjust.
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