The first step, and a key element, in the decision-making process is to: A. select the best alternative. B. monitor the results. C. clearly define the problem. D. develop objectives. E. consult a specialist.

The answer is C. clearly define the problem.

Explanation:

During the first step of the decision-making process, the person realises he must make a decision. He must then identify the nature of the problem in order to find alternatives.

This process is especially useful for business professionals. Actually, most managers utilise the process without being aware of it.