Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone, e-mail, or face-to-face assistance. True False

True

Explanation:

Online documentation is a process of recording information online that can easily be retrieved by users.

When done effectively, online documentation increases productivity of an organization as it saves staff members, the time they would have used to physically interact with customers either face-to-face or on phone. They can use the time saved to achieve other organizational objectives.

Also customers are empowered as they have quick and easy access to information they need.