A customer on the phone is very angry with a Consumer Services employee. Which skills would the employee use to calm down the customer? finance and communication skills knowledge of real estate and math computer skills and customer service skills stress-management and negotiation skills

Question

Social Studies

Quinten Montes

5 February, 19:52

A customer on the phone is very angry with a Consumer Services employee. Which skills would the employee use to calm down the customer? finance and communication skills knowledge of real estate and math computer skills and customer service skills stress-management and negotiation skills

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Colby Kirby · Answer 1

Answer:The correct answer would be option D, Stress Management and Negotiation Skills.

A customer on the phone is very angry with a customer service employee. The employee must use the Stress Management and Negotiation skills to calm down the customer.

Explanation:

A person who is skilled in managing stress, is able to manage the tense situations by finding solutions to that problem which causes the stress. Also the stress management skills can calm down a furious person if managed wisely.

Secondly negotiation skills means how a person can talk and negotiate with the other person and reach a consensus, a win win situation.

So a customer service representative who is dealing with an angry customer, must have the stress management and negotiation skills, so that he can calm the customer down without losing him.