John, as a third party conflict resolution participant, tells a joke at the beginning of a meeting with Jill and Anthony, who are in the process of a nasty fight over a work related issue. John is using which kind of tactic?

a. nondirective

b. procedural

c. directive

d. reflexive

Reflexive Tactics.

Explanation:

Reflexive tactics is conducted by Building a rapport with other people who are in conflict and reflected their source of anger into something else, making them forget about it for a while to calm their mind.

This can be seen In John's action.

When watching Jill and Anthony engaged in a nasty fight, He decided to 'tells a joke at the beginning of a meeting '.

By doing this, John take away Jill's and Anthony's attention from their conflict for a while and becoming more comfortable to talk to John about their feelings.