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8 March, 07:54

Joe is concerned that his committee is not doing a proper job concerning publicity for the organization to which he belongs; he states his concerns to the group. Which of the following statements is an example of a reply which is a "clarifying" response?

A. "Joe, I understand how badly you must feel about this."

B. "Joe, I've had some concerns myself. I'm glad you brought up this issue."

C. "Joe, I'm hearing you say that you think your committee needs to improve its method of getting more publicity to the public."

D. "I think you're doing a great job, Joe!"

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Answers (1)
  1. 8 March, 10:04
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    C. "Joe, I'm hearing you say that you think your committee needs to improve its method of getting more publicity to the public."

    Explanation:

    In psychology, a clarifying response is a type of response that seeks to make sure that the listener understood what the other person just said. Clarifying responses have the characteristic of lacking an interpretation but stating what the person just said in a clear way to make sure that the message was understood.

    In this example, Joe is concerned that his committee is not doing a proper job concerning publicity for the organization so he states his concerns to the group. A clarifying answer would be an statement where we state Joe's concerns in a clearer way but without making an interpretation or a judgement. Out of the options given, the most adequate would be C. "Joe, I'm hearing you say that you think your committee needs to improve its method of getting more publicity to the public." since this option is stating in a clear way Joe's concerns without giving any judgements either positive or negative.
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