What is a Social Media Service Level Agreement (SLA) ? A) A contract between a service provider and a customer regarding the scope of the in-person or over-the-phone service to be provided. B) The agreement a company makes to commit to answering social media responses in a specific amount of time. C) A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure. D) An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services.

Question

Social Studies

Cristina Parker

22 February, 00:16

What is a Social Media Service Level Agreement (SLA) ? A) A contract between a service provider and a customer regarding the scope of the in-person or over-the-phone service to be provided. B) The agreement a company makes to commit to answering social media responses in a specific amount of time. C) A confidentiality agreement that creates a legal obligation to privacy and compels those who agree to keep any specified information obtained in social media secure. D) An agreement designed to regulate the relationship between a provider of social media marketing services and a client for those services.

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Deangelo Christensen · Answer 1

B) The agreement a company makes to commit to answering social media responses in a specific amount of time.

Explanation:

In social media, a service level agreement (SLA) refers to contract agreement whereby a company agrees to respond to a customer's enquiries within a specified period of time. In other words it is how much time that passes between when a customer reaches out to the company and when the company responds to the customer.