Rodrigo Tools, concerned about its loss of market share in previous years, has recently implemented several programs to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers. Rodrigo Tools is making an effort to achieve:

Question options:

a. quality concern focus

b. total quality management

c. quality improved planning

d. quality development

e. quality improvement planning

Answer:

b. total quality management

Explanation:

Total quality management is a system of management or a management approach that aims to achieve long term success by targeting employees continuous improvement and maintaining high standards based on the principle that every member of staff must be committed to maintaining high standards of work in providing products and services that are of high value to customers.