Timothy and Kiley were asked to violate a norm by their sociology professor. They choose to go to the mall and use the up-escalator to go down and the down-escalator to go up. They watched the reactions of others and wrote a paper describing the experience. Which methodological tool were Timothy and Kiley using?

The answer is "Ethnomethodology"

Explanation:

Ethnomethodology uses to understand social order. It refers to the way how people make sense of the things that happen on an everyday basis, by using practical reasoning and not using formal logic. Ethnomethodology studies the way people as rational actors, use social interaction to continue to have an active process of sense of reality.