After discussing the mediation process with Diana and Tony, the mediator Ava met with each of them individually to get a sense of how they felt about and interpreted the conflict. Ava noticed that, although Tony and Diana had very different opinions about what should be done in this situation, neither one saw the other's position as "evil" or "bad." They both felt badly about the negative feelings in the neighborhood and between themselves. They also felt that if there were enough space in the neighborhood for both a parking lot and a playground, there would be no issue.

After discussing the mediation process with Diana and Tony, the mediator Ava met with each of them individually to get a sense of how they felt about and interpreted the conflict. Ava noticed that, although Tony and Diana had very different opinions about what should be done in this situation, neither one saw the other's position as "evil" or "bad." They both felt badly about the negative feelings in the neighborhood and between themselves. They also felt that if there were enough space in the neighborhood for both a parking lot and a playground, there would be no issue.

Explanation:

The mediator in this case followed the procedure for conflict resolution. The mediator first had meeting with both parties to discuss the processes involved and proceed to hold separate meetings with each of the parties to hear their own side of the story. The mediation process got off to a good start as Tony and Diana acknowledged that there is sense in each other's opinion and as such are willing to make concessions. The mediation process ensures a win win situation for all parties.