Individuals who engage in surface or deep acting in which they alter their outward emotional expression, with or without internally changing how they truly feel is called Group of answer choices emotion regulation emotional contagion positive affect None of the above.

Answer: a. emotional regulation

Explanation: Empathy means identification with or understanding the thoughts, feelings or emotional state of another person. Often used by workers in office settings, emotional regulation used to describe an individual's ability to effectively manage and respond to an emotional experience. As a form of empathy usually seen in individuals who engage in surface or deep acting to show some other emotional expression irrespective of what their internal feelings truly are. That is, they alter their outward emotional expression, with or without changing how they truly feel internally. It thus serves as an indicator of how workers handle adversity at work especially if they allow their emotions hurt their work performance.