In your own words explain two functions of a public protector

1.

Public Protector as a referee who can look at all sides of a problem. If the Public Protector finds that the complaint is justified, he/she will do whatever possible to find a solution to the problem, which includes recommending changes to the system.

2.

They also can writeto the person in charge of the official (s), for example the Head of the Department, the Chief Executive Officer or the Municipal Manager; and