Miguel has a big sales presentation tomorrow. he's planning how to adapt his presentation to meet the needs of his customer. miguel would describe himself as highly competitive, outgoing, and talkative, and also disciplined, serious, and formal. his customer, regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and casual. refer to case 3.1. if miguel wants to be effective with regina, he probably needs to
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