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13 October, 19:46

The higher the customer participation, the more certainty a firm has with respect to quality performance. Question 5 options: TRUE FALSE

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  1. 13 October, 21:28
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    False

    Explanation:

    Quality performance refers to an evaluation of performance of an organization, it's departments or products.

    Quality performance can be assessed through different means such as by testing the quality of products, conducting sampling and surveys and obtaining customer feedback.

    Customer participation in surveys does not add any certainty with respect to quality performance. It is customer feedback which reveals the quality of goods a firm makes and how satisfactory, customer's own experience has been.
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