Sometimes people in business will encounter a complex situation in which they have difficulty choosing between a moral and an immoral act. Which term can be used to describe such a situation?

Ethical Dilemma

Explanation:

Ethical dilemma is the problem faced by any individual or business regarding some ethically viable options and situations.

Ethical issues are complex sometimes as might be financially good to perform but are not morally correct to perform, good citizens generally feel guilty if they do not perform actions ethically.

Generally management and even employees at several times faces such issues where introspection of own's morals is done. As it might not be good on financial conduct but is good morally and ethically is always feasible.