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22 November, 11:18

Modern quality management is distinguished by attention to the voice of the customer, employee involvement, and continuous improvement : True False

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  1. 22 November, 12:51
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    The statement is: True.

    Explanation:

    Modern quality management focuses on consumer satisfaction, prevention before inspection, and product quality planning and control. One of the most recognized characters on quality improvement is Joseph M. Juran (1904-2008) with his book the "Quality Control Handbook" (1984) where he remarks on the importance of constantly be looking for product development.
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