Renee has been going to the same dentist for years. However, her employer changed her dental insurance plan, and her dentist was not part of the plan. She had to switch to an approved dentist. Which reason for changing providers does this represent?

A. involuntary switching

B. responses to service failures

C. pricing

D. attraction by competitors

E. ethical problems

The correct answer is A

Explanation:

Involuntary switching is the term which is defined as the unwillingness of consumers for switching yet the customers may be prompted for switching because it is inevitable reasons like changing residence or does not involve the person.

So, in this case, the employer changed the insurance plan in which she is not involved, had to switch to another dentist. Therefore, it is an involuntary switching.