A telephone customer service center wants to ensure that the majority of its customers' calls are answered within a reasonable amount of wait time. Based on customer surveys, the company determined that the acceptable wait time that customers considered acceptable is between 10 and 45 seconds. A large sample of current customer calls was monitored. The average wait time was found to be 31 seconds with a standard deviation of 4.5 seconds.
What is the Capability Index for this process?
A. 1.30
B. 1.04
C. 1.56
D. 0.43
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