The repair order is a legal document and must be signed or verbally agreed to by the customer.

A) True

B) False

A repair order does have to be signed or verbally agreed on by the customer because they are agreeing to pay for the service that is completed by the repair shop. If the customer signs the paperwork agreeing that the work can be completed, they are also agreeing they will pay for the service. The customer will be held responsible of they do not pay.