A customer executive from Southeast Asia will visit your HQ facility and meet with your executive team. Your independent Southeast Asian agent requests that you reimburse the customer for his expenses, including expenses that could violate your company's policies such as entertainment and gifts. The agent will reimburse you. How do you proceed?

Question

Business

Saul Grimes

11 January, 13:51

A customer executive from Southeast Asia will visit your HQ facility and meet with your executive team. Your independent Southeast Asian agent requests that you reimburse the customer for his expenses, including expenses that could violate your company's policies such as entertainment and gifts. The agent will reimburse you. How do you proceed?

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Answers (1)

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Jayson Diaz · Answer 1

From the question given, the answer is: nothing will be paid, so long as it's against the company's policy and i will inform the agent to repay the customer directly since they are willing to repay the expenses

Explanation:

Solution

Company policies or procedures for repayment of expenses are one of the several areas in business that should uncompromising. If it goes against your company polices, you can refuse to repay the expenses and inform agent that you will think of modifying the sales discount amount.

On the other hand, this one is based on if am working or running the facility If i am working for the company, I would have to talk with my seniors before I go against the policy of the company. but if i am the one who controls or runs the place, definitely i will not repay the customer, no costumer will get preferential treatment on this issue, because it will not be a good example for other potential customers.