Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior? A) exitB) voiceC) loyaltyD) neglectE) acceptance

Answer: C) Loyalty

Explanation: Although he is unhappy with his position at the company, Joe Dailey shows loyalty because he stands by his company when criticised and supports all of its actions, which means that he passively but optimistically expects his status to improve, i. e to be promoted.

What Joe does not do to improve his status in the company is to actively participate in that, that is, actively participate in improving his conditions. This means that he constructively and gradually improves his communication with superiors and discusses proposals for improving his status, which would be a voice.

Exit would be behaviour that would lead to leaving the company, which would mean that Joe had given up his promotion and was already in talks with another company about the job, and his resignation at the current company is in sight.

Neglect would be a passive behaviour but not with optimism but with a passive allowance for the already bad conditions to get worse. This implies a notorious disinterest for the company and for the job, constant late, enthusiasm and effort at work are reduced and mistakes are increasing.